Terms of service

TERMS OF SERVICE: PREMIUM CUSTOM HATS

OVERVIEW Welcome to Premium Custom Hats! The terms “we”, “us” and “our” refer to Premium Custom Hats. Premium Custom Hats operates this store and website, including all related information, content, and services to provide you with a curated shopping experience (the “Services”). By using our Services, you agree to be bound by these Terms.

SECTION 1 - ACCESS AND ACCOUNT

By using our Services, you represent that you are of legal age in your jurisdiction. You are responsible for the accuracy of your account information. Because our products are custom-made, we are not responsible for production errors or delivery issues resulting from incorrect information (typos, old addresses, etc.) provided by you.

SECTION 2 - OUR PRODUCTS & CUSTOMIZATION

Digital Mockups: On-screen proofs are digital approximations. Actual embroidery or print results may vary slightly in texture and color.
Variances: Minor variations in stitching density or placement within industry standards are not considered defects.
Quality: We are not responsible for poor results caused by low-resolution files provided by you.

SECTION 3 - ORDERS & FINALITY

Production begins shortly after an order is placed.

Cancellations: Once an order has entered production or digitizing, it cannot be canceled or refunded.
Returns: Custom products are non-returnable unless there is a verifiable manufacturing defect.

SECTION 4 - PRICES AND BILLING

Prices are subject to change without notice and do not include taxes or shipping unless stated.

SECTION 5 - PRODUCTION & SHIPPING

Total delivery time = Production Lead Time + Shipping Transit Time. All dates are estimates. Risk of loss passes to you once the carrier takes possession of the goods.

SECTION 6 - INTELLECTUAL PROPERTY & MARKETING RIGHTS

Ownership: You warrant that you own the rights to any Customer Content (logos, designs) you upload.
Marketing License: Unless you opt out (see below), you grant Premium Custom Hats a non-exclusive, worldwide, royalty-free license to use images of your finished products for marketing, social media, and portfolio displays.
Opt-Out Clause: If you do not want images of your custom products used in our marketing materials, you must notify us in writing at info@premiumcustomhats.com at the time of order placement. We will honor all written requests to keep your designs private.
Indemnification: You agree to protect Premium Custom Hats from any legal claims alleging that your designs infringe on a third party’s intellectual property.

SECTION 7 - OPTIONAL TOOLS

Third-party design tools are provided "as is." Use them at your own risk.

SECTION 8 - THIRD-PARTY LINKS

We are not responsible for the content or safety of third-party websites linked through our store.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

We are powered by Shopify. Shopify is not responsible for the direct sales or transactions between you and Premium Custom Hats.

SECTION 10 - PRIVACY POLICY

Your data usage is governed by our Privacy Policy.

SECTION 11 - FEEDBACK AND UGC

By posting reviews or tagging us in content (UGC), you grant us a perpetual license to use that content for promotional purposes, subject to the same opt-out right in Section 6 if the content features your proprietary designs.