Your Premium Custom Hat in Four Simple Steps
1
Pick your hat
2
Pick your colours
3
Add Your Logos & Details
4
Order and Enjoy!
FAQ
Have questions in mind?
See our FAQs below
General
Orders
Shipping
Do you offer design assistance?
Yes, we offer professional design services for a fee of $100 USD.
Can I use my own logo?
Yes, you can upload your logo and customize its placement once you select your hat style. Please note that we cannot produce items featuring unauthorized or trademarked logos.
Will the colors match my design?
Yes, all colors are matched to Pantone standards and will be confirmed after your order is placed.
How much does it cost to create a hat?
Pricing is based on order quantity. Larger orders benefit from scaled pricing.
Is there a minimum or maximum order quantity?
There is no strict maximum—orders can be placed based on your needs and budget.
How do I create a patch for my hat?
We offer an integrated design tool powered by AI. Simply upload your logo using the provided link and specify the patch style or shape you’d like (for example, “turn this into a circular patch”). Once generated, download the design and upload it directly to your hat customization.
Are there additional fees for multiple embroidery elements?
No, our pricing is all-inclusive. There are no additional charges based on the number of embroidery elements or customization details included in your design.
How long will my order take?
After placing your order, you will receive a confirmation email within 24 hours outlining all details. Once you approve the design proof, production typically takes approximately 3–4 weeks, followed by 4–5 days of express shipping.
What if I’m not satisfied with my order?
All orders require customer approval before production begins. If the final product does not match the approved design proof, we will issue a full refund.
Can I make changes after placing my order?
Changes can be made until you approve your design proof. Once approved, the order is finalized and cannot be modified.
When will I be billed?
Payment is required at the time of order submission. Production will begin once your design proof has been approved.
Can my order be expedited?
Yes, expedited production is available upon request. A rush fee will apply and is determined at the time of production.
How long does shipping take?
We offer express worldwide shipping via DHL, which typically takes 4–5 business days.
How can I track my order?
You will receive a DHL tracking number via email once your order has shipped.
What Happens After You Order
Payment confirmed
INSTANTYour order lands with our production team the moment checkout clears.
Sample photo for approval
1–2 BUSINESS DAYSWe stitch a real sample and email you a photo for review. Nothing else runs until you approve.
You approve or revise
UNLIMITED REVISIONSReply with a thumbs up or request tweaks. Revisions are free — we only move forward when it looks right.
Production & shipping
15–20 BUSINESS DAYSMain run starts the moment you approve. You’ll get a tracking link as soon as your caps ship.
