Shipping policy

SHIPPING POLICY

Thank you for choosing Premium Custom Hats. We take pride in every stitch. Because our products are made-to-order and customized specifically for you, our shipping process differs slightly from standard retail.

1. TOTAL DELIVERY TIME

To estimate when you will receive your order, please use the following formula:

Production Lead Time + Shipping Transit Time = Total Delivery Time

Production Lead Time: This is the time it takes to digitize your design and embroider/print your hats. Our current estimated production time is [INSERT #, e.g., 7-10] business days.
Shipping Transit Time: This begins once the carrier picks up your package. The duration depends on the shipping method selected at checkout.

2. SHIPPING METHODS & RATES

We offer several shipping options to meet your needs. Costs are calculated based on weight and destination at checkout.

Standard Shipping - Free: 25 - 35 Business days

Express Shipping - Additional Fee: 15-25 Business days

Please note: Selecting "Expedited Shipping" only speeds up the transit time, not the production time.

3. ORDER TRACKING

Once your custom order has been manufactured and packed, you will receive a shipping confirmation email containing your tracking number. Please allow 24–48 hours for the tracking information to update once the label has been created.

4. INTERNATIONAL SHIPPING (CUSTOMS & DUTIES)

We ship worldwide! However, please be aware that:

Customs Fees: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.
Responsibility: Premium Custom Hats is not responsible for these charges if they are applied. They are the responsibility of the customer.
Delays: We are not responsible for delays caused by the customs department in your country.

5. ADDRESS ACCURACY

Please double-check your shipping address before finalizing your order. Because our products are custom-made, we cannot redirect packages once they have been shipped. If a package is returned to us due to an incorrect address provided by the customer, the customer will be responsible for the "re-shipping" costs.

6. LOST, STOLEN, OR DAMAGED PACKAGES

Premium Custom Hats is not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

If your tracking says "Delivered" but you have not received your package, please check with neighbors or your local post office before contacting us at info@premiumcustomhats.com.